7 Key Insights in Using ICT to Improve Ebola Response

This seven point briefing note outlines insights about how information and communication technology (ICT) can be used more effectively to help support Ebola responses. These seven insights were voiced by thought leaders and decision makers working in technology and development during a Technology Salon in Washington, DC.

For example, the insights highlight the need for a messaging database to help coordinate the large number of messages currently being communicated to people in Ebola affected areas, which may be overwhelming. The point is also made that "one-way communication of the same message over and over again, doesn’t effect change" and that a behaviour change communication strategy is needed.

Another point made is that there is not enough community buy-in. ICTS are an important part of the response, but other key strategies, such as engaging with and leveraging the influence of local leaders are equally as important. ICTS are also important as they allow governments to listen to people, and the article cites the example of a telephone hotline in Sierra Leone. The article also stresses the importance of ICTS for tracing the contacts of confirmed ebola patients, in order to prevent further spread of the disease, and believes more should be done in this area.

Throughout the seven point listing, text links are provided to the ideas, initiatives, and documents mentioned. As well, in preparing for the technology Salon, organisers complied an Ebola Resource Document comprising 8 pages of links to blog posts, news articles, and other publications detailing the ways ICT can be used in the ongoing Ebola response.

The Technology Salon is a forum of "intimate, informal, and in person, discussion between information and communication technology experts and international development professionals, with a focus on both: technology’s impact on donor-sponsored technical assistance delivery, and private enterprise driven economic development, facilitated by technology." Meetings with approximately 30 people are held monthly in Washington, New York City, San Francisco, Nairobi, London, and Toronto/Ottawa. "Through regular discussions on relevant topics, we are improving our knowledge and expertise in the ICT4D field, networking across sectors and domains, and moving beyond talk, and into action."