Avian Influenza Hotline - Facilitator's Training Manual and Training of Trainers Module: Information and Skills

Developed for the United States Agency for International Development (USAID) Avian Influenza Program by the Academy for Educational Development (AED), this Avian Influenza Hotline Facilitator's Training Manual and Training of Trainers Module explores how to train operators to share information about avian influenza (AI) for hotline callers. The training has two parts: one part focuses on specific information about avian flu, as well as most frequently asked questions. Part two of the training deals with interpersonal communication skills needed by hotline operators during telephone calls. This manual prepares trainers to administer the workshop contained in the Operator's Training Manual.

This facilitator and trainer manual provides background and organisation for the facilitator and/or trainers of this workshop, including scheduling, budgeting, trainer and participant selection, and logistics. Each workshop session is outlined with instructions for the trainer in running the session, along with its objectives, materials, participant expectations, logistics, factual information, skill-based information, and pre- and post-testing. A second section of the manual offers a "Training of Trainers" module on adult learning, including the experiential learning cycle, presenter- versus learner-centred education, the progression of learning, guidelines for constructive feedback, and an observer checklist.