Guide to Monitoring and Evaluating Health Information Products and Services

This 61-page document from the Health Information and Publications Network (HIPNET) is designed to give indicators by which to create well-crafted health information products for efficient replication of successful interventions. It intends to help publishers, knowledge managers, programme managers, monitoring and evaluation (M&E) specialists, and health information communicators assure that project implementation and lessons learned reach others trying to achieve similar results.

Objectives in producing the guide were to:

1. provide a core list of indicators to measure the reach, usefulness, use, and impact of information services and products in a consistent way;
2. improve monitoring and evaluation by simplifying the selection and application of indicators; and
3. define, standardise, and categorise indicators so as to promote agreement on their appropriate application and interpretation.

The 29 indicators presented in the guide are grouped into four categories measuring reach, usefulness, use, and collaboration/capacity building. Each indicator is described in detail with information on data requirements, data sources, purpose, issue, and examples. These indicators reflect approaches that HIPNET members are already using to assess the effect of their products and services. In addition, the “Conceptual Framework for Monitoring and Evaluating Health Information Products and Services” shows how they contribute to the initial, intermediate, and long-term outcomes of health development efforts. The guide also includes success stories illustrating different data collection methodologies and a sample readership survey.

This document is available in print or electronically. Download a free copy at the link below in PDF format, or request a print copy from orders@jhuccp.org - please include your mailing address.